Crispy Biscuits with Chocolate and Honey

1. PREFACE

Motivation and company coordonates

The Milda Company is engaged in manufacturing production of cookies and dough.

The space in which they ocupate is located at the exit from the town Oradea, in a factory and equipped with modern equipment. In the company 100 employees, which all are well-trained and motivated, work hard to satisfy customer expectations.

The goodies are products made with flour, obtained by baking sugar dough after specific technologies which range from content of sugar which is at 20%, and the fat at least 12%.

This product is intended for all categories of consumers, less the restricted person in the consumption of sugary products.

The goodies have organoleptical proprieties, with an extraordinary shape, with an unusual and attractive design. Since the goodies have in dough three types of chocolate, makes the taste to be a special one. In the component of the goodies are the following material: wheat flour, sugar, honey,vegetable fat and chocolate. And as auxiliary products: cocoa, flavors, vanila, dextroze and raising agents.

Milda society proposed a new product which has in the particularities structural composition: black cholocate, milk chocolate and white chocolate and honey, with fundamental changes in design and shapes.

The product has the destination in countries from entire world. Here are some of the most important: France, Spain, Italy, Germany, Japan, with trader`s increasingly important customers of the retail outlets.

Sweet foods are very popular with today's contemporary man: they consume sweets with any occasion and in any form. Sweet taste of goodies in food products is provided in a variety of increasingly and therefore the client request is satisfy. The product is intended for a wide circle of consumers, excluding diabetics. Customer prefers quality, and if the product design is particularly then the customer's requirements are fully satisfied. The market level is international with trade in 41 countries.

2. Market enviromental and customer, consumer demands

After an inventory of requirements of our customers, we noticed that they want to fulfill the following:

• a product of superior quality so:

- organoleptical

- nutritional

- visual

• a safety as higher as possible

• a good price

Law requirements are:

To ensure that products made and sold or the final consumer does not present a risk to public health and that they fulfilled all conditions set by the legislation in force relating to:

a) labeling;

b) to ensure traceability;

c) the quality and safety of raw materials and finished products;

d) the control of water;

e) training of the workers;

f) the control of health;

g) the control of pests;

h) monitoring of waste;

i) maintenance and hygiene of premises and equipment;

j) the implementation of hazard analysis and critical control points (HACCP).

The advantages of the organization are that has a food safety system implemented and maintained by efficient machinery and qualified staff.

The company has a good policy and is consolidated in the supply of products at the highest level of food safety to meet the demands of our clients.

The company has accumulated during the years an experience which proves that is one of the elite national producers.

In this sense leadership considered that the success of society depends on understanding the specific needs of customers and at the same time ensuring the maximum satisfaction to them. This is the reason why the management at the highest level aims as a main objectives of increasing demands satisfaction, continuous improvement of the effectiveness of food safety management.