Extras din curs
1. BUSINESS COMMUNICATION
Content - Module 1 - Written Communication
- Module 2 – Oral Communication
Structure – Section A Introduction
- Section B Study
Written Communication
1. The layout and style of a business letter (p. 15)
- Style of a business letter – block style
- semi block style
- indented style
- British style
- American Style
- Elements a business letter should contain – reference
- clarity
- brevity
- timing
- accuracy
- Content of a business letter
- Cross cultural communication
2. TYPES OF BUSINESS LETTERS
1. What kind of letters would a business person need to write as to communicate successfully in the business world?
- in-company letters: reports, memos
- company to company letters: advertisement, enquiry, offer, order, complaint, credit letters; e-mails and fax facilities, thank-you letters, invitation and recommendation letters, letters of introduction.
2. Which will be the politically correct level of formality in a business letter?
THE REPORT
- results of some research
- interpretation of data
- will include: - person/s to whom it is addressed (to)
- sender (from)
- date
- title
- introduction
- body
- recommendations/proposals
THE MEMO
- meant to be known by a certain person/group of persons from the company
- contains – the name/s of the person/s to whom it is addressed (to)
- the name of the sending person (from)
- a subject line
- the date
- a reference line
- the body of the memo/ the message as such
Preview document
Conținut arhivă zip
- Business Written Communication.doc